Privacy policy

Who we are

This policy covers the website and mobile app of AyKer Store, Ashgabat. Your personal data is processed by, and is the responsibility of, AyKer Store (Ashgabat, 14th phase, Arzuw Halka building).

What we collect

Orders: your name, phone number, chosen contact method (WhatsApp or IMO), delivery province, the products ordered with their colour, quantity and price, and the order number and status.

Account (optional): your email address, name, the phone number you give when signing up, and — if you sign in with Apple or Google — the user identifier and email that service provides (with Apple this may be a private relay address). Your favourites and order history are linked to your account.

Technical data: to protect the service and fix faults, the server keeps your IP address, browser or device type and the time of each request in short-lived logs. Guests' favourites and basket are stored only on their own device.

We do not use analytics, advertising or tracking tools, and we do not send push notifications.

Why we use it

To take your order, call you to confirm it, deliver it and answer your questions afterwards.

To create your account and sign you in, and to show your orders and favourites.

To prevent fraudulent or automated orders and keep the service secure.

To meet the accounting and reporting duties the law imposes.

We do not sell your data or share it with anyone for advertising.

Who receives it

Shop staff and couriers — only the part needed to fulfil the order.

Technical service providers acting on our instructions and only to run the service: Supabase (database and sign-in, servers in Frankfurt, Germany), Vercel (hosting of the website and API, United States and Europe), Apple and Google (only if you sign in that way), MTCaptcha (bot check on the website's order form) and OpenStreetMap (the shop map on the website).

If you message us on WhatsApp or IMO, that conversation is governed by those services' own terms.

Public authorities — only where the law requires it.

Transfers abroad

Data is stored on servers outside Turkmenistan (mainly in Germany). By using the service you agree to your data being transferred to those servers for the purposes in this policy. Providers receive it over encrypted connections and process it only on our instructions.

How long we keep it

Account details and favourites — until you delete your account.

Order records — for the period the law requires for accounting and tax; they are unlinked from your account when you delete it.

Server logs — for the provider's short retention period, normally no more than a few days.

Your rights

You may ask what data we hold about you, have it corrected or deleted, and withdraw your consent. You can delete your account yourself: in the app under Profile → Delete account, on the website under Profile → My orders → Delete account. Your account, email and favourites are deleted from our database; order records the law requires us to keep are unlinked from the account.

For any other request email aykerstoretm@gmail.com, call +993 65 68 17 71 or +993 65 80 63 61, or message us on WhatsApp; we reply within 30 days.

Children

The service is intended for people aged 16 and over. We do not knowingly collect data from children.

Changes

We may update this policy; the new version is published on this page with its date.

Contact

AyKer Store, Ashgabat, 14th phase, Arzuw Halka building. Every day 09:00–20:00. Phone: +993 65 68 17 71 / +993 65 80 63 61. Email: aykerstoretm@gmail.com. Instagram: @ayker_store.